FREQUENTLY ASKED QUESTIONS
IS THIS A NEW BUSINESS?
This unique service became fully operational on October 1, 2013. We are now in our 4th year of business!
WHAT IS YOUR SHOPPING AND DELIVERY AREA?
Our primary shopping areas include stores in Toledo, Rossford, Perrysburg, Maumee, Northwood, Sylvania, Holland, Springfield Township, Monclova, Oregon, Point Place, and Ottawa Hills. However, since we are a service-oriented business we will also consider shopping in other nearby towns for those folks who cannot otherwise get out on their own or have difficulty grocery shopping.
HOW MUCH DOES THE SERVICE COST?
You pay for the cost of your groceries, plus a small service/delivery fee. See the "Fees & Payment Info" tab to the left for specific pricing.
DO YOU OFFER ANY DISCOUNTS?
Yes. All new customers receive a $5 discount on their first order. If you are on a low fixed income, we will also work with you on a case-by-case business so that the service is more affordable for you.
HOW DOES THE ORDERING PROCESS WORK?
There are 3 options for ordering. For those who enjoy ordering online, there is a "Fill Out My Form" button on the Grocery List Order Page tab. Selecting that button will take you to a grocery list order form where you simply type in all information regarding your shopping order, contact information, delivery address, etc. After submitting your shopping list, you next need to schedule a delivery date and time using the red "Book Now" button on the Grocery List Order Page tab.
For those who do not wish to use the online submission form, you can e-mail us a detailed list with instructions, delivery address, and requested delivery time. E-mail to firstname.lastname@example.org .
A third option is to simply call 419-266-1651 to speak with a personal shopper who will write down your grocery list and other information for you.
PLEASE NOTE: The online booking system for delivery date and time will let you know immediately if the time you want is available. If you order by e-mail or phone, we will first need to verify that your preferred delivery date and time is available before confirmation. In these instances, we will contact you personally to confirm a delivery date and time that is both available and will fit your schedule.
WHY DON'T YOU SHOW ALL THE ITEMS THAT ARE AVAILABLE TO BUY?
Unlike large online warehouse or commercial food delivery companies, Home Run Groceries is a local shopping service. We shop at grocery stores right here in town, so it is impossible to list all the numerous items available at each store. Rather than restrict you to certain items, brands, or sizes, our service allows you to purchase whatever you want from the store you prefer. If you want it - and the store has it* - we will get it for you! In other words, we don't tell you what you are limited to ordering - you tell US what YOU want! (*Excludes all alcohol and tobacco products).
HOW MUCH WILL MY GROCERIES COST COMPARED TO DOING THE SHOPPING MYSELF?
Unlike online and big chain shopping services, we do not mark-up ANY items or add extra charges - so you will only pay the same amount that any other shopper pays. Also, we use store discount cards where available - and the savings are passed on to you.
WHEN DO YOU DELIVER?
We deliver your groceries immediately after shopping for them to ensure freshness. Our normal DELIVERY times are Monday through Friday, from noon through 6:30pm. We set aside a 30-minute delivery window to allow time for unloading, payment, and help with putting groceries away as desired. If none of these days or times fit your schedule, please call us to see if other time arrangements can be made. We do not normally shop on Sundays or major holidays.
DO I NEED TO BE HOME WHEN YOU DELIVER?
Yes. We cannot leave food and other orders unattended. Payment is also due upon delivery. If no one is at home to pay for and take the groceries, the order will not be left. We reserve the right to refuse future service to anyone who abuses payment or delivery arrangements.
HOW DOES PAYMENT WORK?
Your personal shopper will pay for your order at the store. Upon delivery to your home, you will reimburse the shopper for the cost of the groceries plus pay the delivery/service fee. We accept cash, credit cards (Visa, Discover, and MasterCard), debit cards, and personal checks. At this time we do not accept EBT/SNAP/food stamp cards.
DO YOU ACCEPT COUPONS?
In order to accept coupons, we would need to make an extra trip to your home to pick up the coupons prior to shopping. This extra trip would cost an additional $5 fee. If you feel that you would still save significantly by using coupons AFTER this additional $5 fee, then call us to make arrangements for pick up of coupons. In some cases, if your home is on our route to the store, we may be able to pick up your coupons at no charge.
HOW FAR IN ADVANCE DO I NEED TO SCHEDULE MY DELIVERY ORDER?
Our delivery schedule page normally schedules up to 60 days. Since we personally shop for each customer, there are only a limited number of delivery times each day. Time slots are filled on a first-come, first-served basis. It is suggested that you order anywhere from 3 days to 1 week in advance for best choice of available time slots.
CAN I CHANGE MY SHOPPING LIST AFTER IT IS ALREADY SUBMITTED?
Yes, you can make minor changes, but only if your shopping has not already been completed. You may call us at 419-266-1651 up to one hour before your scheduled delivery time. Shopping lists should be submitted by 3:00 pm the day before your scheduled delivery.
CAN I CHANGE MY DELIVERY DAY OR TIME AFTER MY ORDER IS ALREADY SUBMITTED?
You can change your date and time of delivery, provided you give us sufficient notice (and your new day/time slot for delivery is available). Sufficient notice would be a phone call or e-mail by 3 p.m. the day before your originally-scheduled delivery date.
WHAT IF AN ITEM ON MY LIST IS NOT AVAILABLE? DO YOU MAKE SUBSTITUTIONS?
We want you to be 100% satisfied with your order. If an item on your list is not in stock or has been discontinued by the store, we will make a substitution with your permission. Please indicate on your grocery list order in the comment section if you will accept substitutions or prefer to skip an item altogether if it is not available. We will also attempt to call you from the store during shopping if we run into problems with items on your list.
CAN I PAY FOR THIS SERVICE FOR A FAMILY MEMBER IF I DO NOT LIVE IN YOUR DELIVERY AREA?
YES, this is a great idea for helping out elderly or disabled family members when you can't do this on your own. Simply call us at 419-266-1651 and we can make personalized arrangements!
WHAT IF I AM NOT HAPPY WITH MY ORDER, AN ITEM IS MISSING, OR I RECEIVED ITEMS I DID NOT ORDER?
Our goal is 100% customer satisfaction. We will do everything in our power, within reason, to correct the situation if it was due to our mistake.
CAN I ORDER ALCOHOL, TOBACCO, PRESCRIPTION DRUGS, OR LOTTERY PRODUCTS?
Although we would love to include these items in our service, current federal and local regulations prohibit us from doing so without obtaining special permits. Some of these purchases would require Home Run Groceries to pay very expensive licensing fees - which in turn would raise our costs of doing business. We prefer to keep our fees as low as possible so we can serve all those in need of our assistance.